Privacy Policy
At Fenovy UK, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or interact with us.
1. Information We Collect
We may collect the following types of information:
Personal details: such as your name, address, phone number, and email address.
Health information: relevant medical details to provide safe and personalised care.
Service records: information about the care and support you receive.
Financial information: only if required for billing or payments.
Website usage information: including cookies, IP addresses, and browsing activity.
2. How We Use Your Information
We only use your information for purposes that are fair and lawful, including:
To provide and manage your care services.
To respond to enquiries and communicate with you.
To keep accurate health and care records.
To meet legal and regulatory requirements.
To improve our website, services, and customer experience.
3. Sharing Your Information
We will never sell your personal data. Your information may only be shared when necessary:
With healthcare professionals directly involved in your care.
With regulatory bodies if legally required.
With trusted third parties (e.g., IT or payment providers) who support our services — under strict confidentiality agreements.
4. Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. All staff receive training in data protection and safeguarding.
5. Your Rights
Under UK data protection laws (GDPR), you have the right to:
Access the personal data we hold about you.
Request corrections if your data is inaccurate or incomplete.
Request deletion of your data, where appropriate.
Restrict or object to how your data is used.
Request a copy of your data in a portable format.
To exercise these rights, please contact us using the details below.
6. Cookies and Website Use
Our website uses cookies to improve user experience. You can choose to accept or decline cookies through your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📍 Fenovy UK Ltd
486 Mawney Road, Romford, RM7 8QB, United Kingdom
📧 Email: info@fenovy.com
📞 Phone: +44 170 859 9500
📞 Out Of hours: +44 786 434 8657